Your tracking number will be sent to you in an automatic email as soon as our courier manifests the information. Remember to check your spam/junk inbox if you think you haven't received it.
Frequently Asked Questions
My order has been sent. Why don't I see the tracking information?
How long does it take for my order to arrive?
All Black Hawk Electric USA orders are shipping from Ontario California. Average shipping times can be variable however below is a rough guide on transit times.
Delivery to West Coast USA 2-3 days
Delivery to East Coast USA 3-5 days
Delivery to Central North America, USA 2-4 days
Delivery to Alaska, USA 4-6 days
Delivery to Hawaii, USA 4-6 days
Public holidays and busy holiday periods may effect these estimates.
Why do I have two tracking numbers?
Why hasn't my delivery status hasn't updated?
What payment methods do we accept?
Our online store processes payments through PayPal and/or Shopify Payments. These methods accept all credit cards, debit cards and linked bank accounts (PayPal).
What currency does this online store accept?
Can I finance a skateboard?
Yes! We offer purchases paid through AfterPay.
Warranty and Support
How long is the warranty period?
Your warranty period is 12 months from the date you purchase.To view our warranty terms, view our Terms and Conditions from the footer menu of our site.
I need to ask a question about my product?
Please send us a message/email and we will get back to you within 24 hours (Monday to Friday AEST).
You can send an email direct to: firstname.lastname@example.org
Or you can use the contact us form on the website.
Can I speak to someone?
Yes, you can email us and speak to one of our experienced staff to ask any questions about our products.For any warranty related matters we ask that all things be discussed via email to keep a paper trail and history of events. This helps us assist our customer the best way possible.
What is the product warranted for?
Our products are covered under a warranty agreement listed in the websites terms and conditions. To view our warranty terms, view our Terms and Conditions from the footer menu of our site.
Haven't heard back from us?
It can be a great idea to check your email spam folder or filter folders for a reply from our team. Some email service providers like Gmail have aggressive email filters that can miss-interpret our support's email address and place the email in spam or a filter folder such as 'promotions'.
If one of our emails is placed in spam by your email provider, be sure to mark our emails as "not spam" so that you receive all communications from us as they come through.
If one of our emails has spent a long time in your spam folder, it may have been deleted automatically by your email provider. In this case, you may need to contact us again and keep an eye out for a reply.
We always endeavour to reply to each email within 24 hours on our business days (Mon-Fri AEST)
About the Skateboards
How to buy?
We offer our products from our online store only.
Simply "Add to Cart" the product of your choice and follow the prompts through our checkout process.
Are they easy to ride?
We recommend our electric skateboards to customers who are both beginners and also experienced. Our boards and their remote controls are very intuitive to ride. After a short time riding around you will find yourself feeling very confident.
Our user manual goes into detail about our riding recommendations including: riding style, controlling accelerating/decelerating and keeping your balance.Be sure to take your first ride on an electric skateboard in an open area with a smooth surface free from debris and dangerous objects like cars or pedestrians.
Where are they made?
Can I change the size of my wheels?
Hub-drive boards boast a whole host of benefits over older belt-drive boards, however, changing the wheel diameter would have a drastic effect on the overall performance of the board. Additionally, running larger wheels would likely require a larger set of trucks, a different ESC controller and a slightly different shaped deck.
As such, the board in its standard configuration represents the best package and riding experience as produced from the factory.
Can I ride the board on grass or dirt?
The majority of our boards are designed for recreational use on smooth riding surfaces. For example, sealed roads and concrete pathways.
Usage on grass or dirt roads will likely have a negative effect on the boards operation , increase mainenance requirements and decrease performance.
For usage on short grass and compacted dirt, we recommend the AT Series V3 from our product line.
Are your boards waterproof or water resistant?
Currently, we do not rate any of our boards to be water-resistant or waterproof. Riding in wet conditions is very dangerous due to slippery surfaces and can put stress on the wheel bearings and motors, not to mention you get wet and dirty when riding.
It is well known that electricity and water do not work well together, so we recommend avoiding wet conditions where possible, not only can it be dangerous, but it can also have an effect on the boards functions as well as the warranty.
With that being said, with every new production of boards, we endeavour to improve the board in multiple ways including water resistance.
Who are we?
Black Hawk Electric was founded by two brothers on the Gold Coast of Australia in 2016 following a successful electric bike manufacturing company that was founded in 2007 and thrived ever since.
Our experience in the electric vehicle/recreational vehicle industry extends across a decade having sold 10,000+ electric bikes and electric bike conversion kits around the world.
For more information, check out the about us page linked in the header menu.
Where are we located?
Our company headquarters and primary warehouse is located on the Gold Coast in Australia.We also have distribution warehouses located in the USA, Canada and the United Kingdom.
Why trust us?
Black Hawk Electric was founded after the success of an electric bike manufacturing company that is still thriving today. With over 10 years of experience in this industry, our knowledge, experience and expertise gives an advantages that trumps most other e-board brands.
We use the same technology that has evolved in e-bikes on our e-boards, with the same affordable price that our customers love.
At Black Hawk, we pride ourselves on a high level of customer service and satisfaction, combined with our wholesale guarantee and global reach.